FAX:86 371 86153736

E-mail:info@knownmachine.com

Tel:+86-17719817319

You are here:
    Are you the manufacturer or not?
Yes, we are the manufacturer! We are mainly engaged in woodworking machinery! More details, please check “ABOUT US”!

   
 Do you have a warranty? How long?

We offer 2 years of warranty! For the main parts, the warranty can be up to 5 years!

   
How about the payment terms ?

BANK TRANSFER, WESTERN UNION, MONEY GRAM, ALIBABA, ALIEXPRESS, L/C AT SIGHT, ECT
You can payment 30% in advance as the deposit, the balance amount can be payment after production and shipment (Based on CFR trade terms).

   What is the information do you need to get the most suitable machine?
 - What raw materials do you use?
- What is the capacity do you need? Kg per hour
- What is the engine type do you need? Such as the electric, diesel, gasoline, tractor driven, etc

    What is the voltage it can be used for?
 - For the Household electricity (single phase), the rated voltage is 220V 50Hz, we also can customized in 240V 50Hz, 110V 60Hz, 220V 60Hz,etc
- For the Industrial electricity (three phase), the rated voltage is 380V 50Hz, we also can customized in 400V 50Hz, 480V 50Hz, 600V 50Hz, etc

   Do you have any certificate to compliance with our country?
Our production passed CE, ISO9001, SGS certification, we also can apply for Form A, CO, and others as customers requirements.

   What is the shipping method?
- Shipment by sea (seaport to seaport);
- Shipment by sea (Door to door);
- Shipment by airplane (airport to airport);
- Shipment by international express (Door to door service);
- Shipment by Train + Truck (inland city);

   
What is the delivery time?

Different country with different delivery time, here is the information for your reference:
- Shipment by sea (seaport to seaport), around 20~60 days 
- Shipment by sea (Door to door), around 25~65 days 
- Shipment by airplane (airport to airport), around 4~10 days 
- Shipment by international express (Door to door service), around 4~10 days 
- Shipment by Train + Truck (inland city), around 20~30 days

   
 Can you make OEM or ODM?

Yes, welcome importer and wholesaler to contact us for long term business relationship.
FAQ
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